I bought a UN65JS8500 as a black friday deal in 2015. Did some research first, the reviews were good, and the 65” is a nice size.
Fast-forward a few years later, I’m starting to really hate it.
For people that are considering buying this TV:
1. the image on the TV is too red. I’ve calibrated my screen but in some scenes the red still has the intensity of looking at a sunset. There is just no way to balance it with the other colors.
2. the TV is slow. After starting it, I have to wait 30sec to a minute to start apps like Neflix or Amazon Video or access my USB stick. I’ve tried to enable/disable quick boot, but that has little effect. Without quick boot, it probably does a cold start and seems to crash less often.
3. the main menu contain ads. Part of the slow menus (see 2) is that Samsung has to load these freakin’ ads to show in my app bar. I’ve disabled all the terms of service options and blocked the whole samsungads.com domain, but since a few weeks ago, they are back.
4. it doesn’t remember any of the USB video settings. When I start a MKV from an USB stick, the first thing I have to do is disable subtitles.
5. It has some weird USB cache that doesn’t work properly. When you remove folders from the USB stick, the TV will still display the old folders. There is a hidden file in the root of your stick that you can delete and that will invalidate the cache. However the TV will then think you have inserted a new USB stick and it seems to be able to track only a finite amount of sticks. After a while the TV will no longer accept any USB sticks and you’ll have to do a factory reset. For now my solution is just to no longer use subfolders. I’ve reported this to them a few times.
6. “smart” apps crash quite often. I like to use Netflix and Amazon Video, both also start quite slow when you compare it to an LG TV.
7. it has some noticable backlight bleeding in the corners, not sure if it has become worse over the past few years.
8. don’t like the smart remote. The curved form makes it unstable and it easily slides of a table or chair. For the color keys (that Amazon Video likes to use) you have to use the settings menu.
I don’t think my next TV is going to be a Samsung. I always thought they looked nice and where a good choice in both features and price, but things like the advertising and terrible support make me want to kick it out of a window.