View Poll Results: Has your Epson 5040/6040 experienced failure of the Power Suply
Yes, my power supply failed 57 47.90%
No, my power supply has not failed 62 52.10%
Voters: 119. You may not vote on this poll

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post #151 of 199 Old 09-14-2018, 07:06 AM
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I reluctantly took my second 5040UB to get green blob in dark scenes removed. Ended up with another brand new one. So far so good. I hope this one lasts.
Hard to complain about the customer service. Hopefully third time is a charm. The 300 hours I got on the two previous lamps is something if a help, but just want a projector without problems.

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post #152 of 199 Old 09-16-2018, 11:10 AM
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Originally Posted by megametaman View Post
I reluctantly took my second 5040UB to get green blob in dark scenes removed. Ended up with another brand new one. So far so good. I hope this one lasts.
Hard to complain about the customer service. Hopefully third time is a charm. The 300 hours I got on the two previous lamps is something if a help, but just want a projector without problems.

At the recent CEDIA Expo I chatted with a long term friend and exec at Epson. He told me the power supply issues were now solved.



Jeff
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post #153 of 199 Old 09-16-2018, 12:51 PM
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I wish there was a more formal, public announcement from Epson on that - I see the 5040 is on sale again this week at the retailer I had ordered it from 3 weeks ago and then cancelled because I became too worried about the power supply failure issue. Really debating on either the 5040 now or the 4010 whenever it is released soon, I really want the 5050 but the release date is too far out, and the pricing probably a bit too much, I'm afraid - I need something now. How is the 3D quality of the 5040 - I'm coming from a 5010 which had great 3D capabilities. Right now excellent quality 3D is just as or more important to me as 4K/UHD would be.
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post #154 of 199 Old 09-16-2018, 01:24 PM
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Originally Posted by FreyTheater View Post
I wish there was a more formal, public announcement from Epson on that - I see the 5040 is on sale again this week at the retailer I had ordered it from 3 weeks ago and then cancelled because I became too worried about the power supply failure issue. Really debating on either the 5040 now or the 4010 whenever it is released soon, I really want the 5050 but the release date is too far out, and the pricing probably a bit too much, I'm afraid - I need something now. How is the 3D quality of the 5040 - I'm coming from a 5010 which had great 3D capabilities. Right now excellent quality 3D is just as or more important to me as 4K/UHD would be.
I've gone through the same debate and decided that the 5040 isn't worth the money after the 4000 arrived. Once the 4010 arrives the 5040 will be even less compelling to buy (depending on where the 4010 officially comes out price wise), but then the 5050 will arrive and the same decision will reappear (4010 vs 5050) lol

Majority of reviews concluded the 5040 is no different in brightness, noticeable (but not dramatic) improvement in contrast, and some apparent black level improvements versus the 4000. Note those comparisons were done in an outstanding setup with top notch screens and viewing environments (you would see even less differences with lesser screens and viewing environments).

The 4010 will likely be a marginal improvement over the 4000 in pq and the 5050 will likely again be a marginal improvement over the 5040 in pq.


Projector central review -

Our Assessment

With respect to brightness and contrast, the differences between the HC 4000 and HC 5040UB are not huge. As far as brightness is concerned, the difference between 2200 and 2500 lumens is almost invisible to the eye, even on a white 100 IRE test screen. In most cases you would need a light meter to detect it. And when actual video content is being displayed the difference is invisible. So the lumen difference between these two models is not an issue of consequence. Both are plenty bright for home theater applications, and there is no real-world situation in which 2200 lumens is not bright enough but an additional 300 lumens solves the problem. So the lumen difference is, in a word, irrelevant.

On the other hand, the difference in contrast is more noticeable. However, even this is not as dramatic as you might imagine. Based on the spec differential of 140,000:1 vs. 1,000,000:1, one would naturally assume that the contrast difference must be enormous. Practically speaking, it isn't. When you set these two projectors up side by side and view a typical movie or video clip, if you study them carefully you will begin to see that the 5040UB is incrementally higher in contrast. The difference varies based on the scene being displayed at the time; basically, the contrast difference is visible in some scenes and not as visible in others. In all cases, the 5040UB's contrast advantage is maximally visible in a dark viewing room. Once you introduce any ambient light into the viewing environment, the visible contrast differential tends to diminish.

The most apparent difference is in black levels. This becomes most visible in dark or low light scenes, where a black object and deep shadows will be noticeably darker on the 5040UB than on the 4000. In rolling credits with white text on black, the background is darker on the 5040UB. When displaying a 2.35 movie on a 16:9 screen, the black bars are noticeably but not dramatically darker on the 5040UB.




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post #155 of 199 Old 09-16-2018, 01:54 PM
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Quote:
Originally Posted by FreyTheater View Post
I wish there was a more formal, public announcement from Epson on that - I see the 5040 is on sale again this week at the retailer I had ordered it from 3 weeks ago and then cancelled because I became too worried about the power supply failure issue. Really debating on either the 5040 now or the 4010 whenever it is released soon, I really want the 5050 but the release date is too far out, and the pricing probably a bit too much, I'm afraid - I need something now. How is the 3D quality of the 5040 - I'm coming from a 5010 which had great 3D capabilities. Right now excellent quality 3D is just as or more important to me as 4K/UHD would be.

Another 3D fan here. I have both the 5030 and 5040 and MY experience with 3D on both are the same-excellent. Unfortunately, some others have reported having ghosting problems with the 5040. Seems like in some of those cases turning off the auto iris has solved the problem. I've never turned mine off and have never had the problem and believe me I really looked for it when I first got mine.
My biggest concern is the same as others have expressed several times. What happens when the ps takes a dump and it's out of warranty....... Mine's getting close to a year old and has about 600 hours. Time in service and hours used doesn't seem to matter though. Epson should definitely step up with an announcement that they'll cover 'em if the ps supply fails for an extended period of time--like 20 years. This is my 3rd Epson pj but I wouldn't buy another if they never resolve this.

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post #156 of 199 Old 09-16-2018, 07:58 PM
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Yeah, I decided to stay loyal to my preference for 3D, and ended up ordering one of the refurb 5030UB from Epson earlier today, for less than half of what the 5040 is going for. So I'll save myself a lot of money yet still be upgrading to a better projector with excellent 3D, along with 2 pairs of Epson shutter glasses and the full 2 year warranty. Also, the 5030 uses the same lamp as the 5010 so I can salvage the 5010 lamp I just recently replaced to keep as a spare. I'll wait on 4K until it gets better implementation in projectors at an affordable price. I'm not in any big hurry for 4K.

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post #157 of 199 Old 09-29-2018, 08:49 PM
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Any recent update on this power issue? I have zeroed on 5030UB. But, i'll be buying in USoA and taking it out of country. In my country it is 100% more expensive. My optoma HD20 serverd me well for 8 years (Still going strong). I am worried whether i'll get same quality with Epson now.
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post #158 of 199 Old 10-14-2018, 01:10 PM
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bought the 5040 refurbished model on may through an ebay seller and it looks like the power supply had just died. nothing happens, its completely dead.
the big problem is that i had it shipped to Israel.
local epson dealers dont even sell the 5040 but the european equivalent.
please help, what are my options?
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post #159 of 199 Old 10-21-2018, 09:58 PM
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Quote:
Originally Posted by Stereojeff View Post
At the recent CEDIA Expo I chatted with a long term friend and exec at Epson. He told me the power supply issues were now solved.



Jeff
I hope it's true. The second projector didn't have a power supply problem, so maybe it is fixed. Been putting a lot of hours on this new one and so far no issues.

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post #160 of 199 Old 10-22-2018, 11:21 AM
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Quote:
Originally Posted by Oren Griffin View Post
bought the 5040 refurbished model on may through an ebay seller and it looks like the power supply had just died. nothing happens, its completely dead.
the big problem is that i had it shipped to Israel.
local epson dealers dont even sell the 5040 but the european equivalent.
please help, what are my options?

Manufacturers in one country typically do not warrant products purchased in another country. You will likely have to pay for repairs in Israel or ship it back to the dealer it was purchase from...if there was a warranty for the refurbished unit.

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post #161 of 199 Old 10-27-2018, 07:08 AM
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Originally Posted by gene4ht View Post
Manufacturers in one country typically do not warrant products purchased in another country. You will likely have to pay for repairs in Israel or ship it back to the dealer it was purchase from...if there was a warranty for the refurbished unit.

Very true, I imported into spain my 5040ub last august 2017.

Unfortunately the power supply failed on it back in spring 2018.

I could have shipped it back to USA for repair but the 2 way shipping cost and the possibility of having to pay import duty for 2nd time was back of my mind.

I sent it to an official repair centre in Madrid, unfortunately the psu failure had taken out the main board as well.
Cost of repairs where about a 1/3rd of cost of purchase price.

In hindsight I should have got the unit in europe but the extra cost was prohibitive even with duty.

I have imported a lot of items, this is the first that has ever caused me issues.
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post #162 of 199 Old 10-27-2018, 05:16 PM
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I have imported a lot of items, this is the first that has ever caused me issues.
Sorry to hear about your misfortune.
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post #163 of 199 Old 11-09-2018, 10:49 AM
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Originally Posted by serith View Post
that's not surprising to hear considering the sudden jolt to the electronics when powering the unit on. akin to the power/jolt needed to turn a car engine over on a cold start, etc.

i'm surprised epson hasn't fixed this problem yet. if they know what's causing the issue they should have pulled any affected stock from retailers. it's crazy that it's still on-going.
Update: My third projector failed recently at about 1000 hours. Again customer service was great and they sent a replacement which arrived in 2 days. This time the rep said they had fixed the power supply issue. I hope so because this is my 4th! projector. This is the one case where I did get the extended warranty through Amazon, hope I don't have to use it.
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post #164 of 199 Old 11-09-2018, 10:51 AM
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Originally Posted by jrohlf View Post
Update: My third projector failed recently at about 1000 hours. Again customer service was great and they sent a replacement which arrived in 2 days. This time the rep said they had fixed the power supply issue. I hope so because this is my 4th! projector. This is the one case where I did get the extended warranty through Amazon, hope I don't have to use it.
4 projectors. that's absurd.


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post #165 of 199 Old 11-09-2018, 12:27 PM
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4 projectors. that's absurd.
Although customer service response has been exceptional, Epson's managerial/executive leadership's lack of responsiveness is less than exceptional...their silence has been deafening! Regardless of the financial impact this product represents in Epson's portfolio, it's incumbent of leadership in today's marketplace to be responsible and transparent.

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post #166 of 199 Old 11-09-2018, 05:59 PM
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4 projectors. that's absurd.
After the last one died I did think: screw it, I'll just get a different brand of projector or a giant tv. Tvs aren't big enough yet and I didn't find any projectors exceeding the performance/value of the epson - it really is great when it is working. One positive might be that I get a new lamp for every replacement. The "lamp hours" is always 0 so I trust/hope that the lamp is new.
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post #167 of 199 Old 12-01-2018, 12:55 AM
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Is the hc4000 also affected by psu issues or only the 5040 variants?
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post #168 of 199 Old 12-14-2018, 06:36 PM
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My 6040UB power supply failed tonight, after a quick search I see this is quite common. My unit was purchased in February 24th, 2018. I suspect i am just under 100 hours of use. I purchased a new Denon AVR-X4500H last week and upon installing it that day i started having some weird issues. The projector was failing to respond to button presses to shut down on the remote, removing the HDMI seemed to help. This happened a few times the day of the installation but was not consistent. Today was my first time back to the theater and the unit would not come on, i unplugged power for 30 seconds, removed hdmi and tried again. The power button lit up and the large status strip on the top flashed 4 times then it all went dark.

I have contacted Epson and a replacement will be shipped next week. Has anyone had a failure since it was reportedly fixed?


Just noticed this thread said (UK). I am in the USA.

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post #169 of 199 Old 12-15-2018, 08:22 AM
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Is the hc4000 also affected by psu issues or only the 5040 variants?
I haven't heard of any widespread issues with them. One of the reasons I went with a 4000 over the 5040.

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post #170 of 199 Old 12-19-2018, 07:08 PM
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Angry my 5040ub power supply failed too

Failure happened on Dec 15 2018. Bought BRAND NEW 5040ub from Amazon on Nov 2017 ($2699+taxes).
Used only in HT for weekend movie watching (not much lamp hours). Epson knows about this issue very well. When I called them to report this issue. The guys said someone from the technical/troubleshooting team would call me in a day. Instead, I got a fedex shipping notification next day for a replacement unit. This tells me that they are aware of the problem but they don't want to admit that they have an issue or even try to fix it.
I did get my replacement unit (refurbished) in couple of days. As many pointed out, I called their support to lodge a complaint on why I got a refurbished unit and I want a new unit instead. I was transferred to corporate department. The lady took the complaint. Even she failed to acknowledge the known issue with this model. She repeated the warranty statement and said I will not be getting a new unit. I wanted to get some sort of assurance that this replacement unit will not fail the same way or have the same problem. She relayed the confirmation from a technical contact that my unit doesn't have that problem.
At this point of time, as someone in the thread pointed out, it is just a waiting game if the unit fails again.
Needless to say, I am extremely disappointed with Epson's response knowing that they have a problem. I don't know if there is any other solution to this.
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post #171 of 199 Old 01-02-2019, 07:04 PM
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I posted this in th Official 5040ub /6040ub Owners Thread yesterday. I was alerted by member AdamAttewell that this thread existed. So, with apologies for the double post.....

“I don’t know if anyone is keeping score on the power supply issue or not, but I think I might be the newest member of the club. Last night, about 15 minutes into a movie, the screen went dark. Checked the projector and there were no signs of life (no indicator lights) and the lens shutter remained opened. After checking the circuit breakers, unplugging and replugging the projector and scratching my head thoroughly, we decided to watch the movie on the tv as all signs pointed to a catastrophic failure of the projector.

I haven’t really spent much time on AVS since the fall of 2017 when I purchased the 5040ube. So. until researching the possible causes (and hoping to discover a fix) of my pj’s demise on this forum today, I was unaware of this defect. I mainly watch college football on it and the occasional movie so it doesn’t have many hours on it at all and, accordingly, was perplexed by the failure. Although I’m not happy about the dead projector, I guess there is some comfort in knowing that I am not alone and that Epson is well aware of the problem.

So, I’ll call Epson tomorrow and get the process started of getting a replacement. Hopefully, I won’t have to repeat this process several times.

Cheers”

So, yes there is someone keeping score and I guess I feel somewhat relieved to know that I’m not the only person to buy a pretty expensive (to me, anyway) projector and have it fail after so little use. Thank you for documenting this problem so well.
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post #172 of 199 Old 01-09-2019, 08:32 AM
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Oh my gosh! 50% of folks who responded to the poll have issues with the power supply failing? It was on top of my list but no longer. The search continues...
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post #173 of 199 Old 01-09-2019, 09:24 AM
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Oh my gosh! 50% of folks who responded to the poll have issues with the power supply failing? It was on top of my list but no longer. The search continues...
Polls like this have a bias where people that don't have the problem are less likely to look for the thread and respond.

No problems for me so far. I did have bad 3D ghosting issues on my first unit but Epson took care of it.

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post #174 of 199 Old 01-09-2019, 09:47 AM
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Polls like this have a bias where people that don't have the problem are less likely to look for the thread and respond.

No problems for me so far. I did have bad 3D ghosting issues on my first unit but Epson took care of it.

-Rich

Read the same story on BestBuy and Amazon. Some folks stated that the issue started after owning the projector for few weeks while some reported experiencing the issue after a year or more of use. No rush for me to get a faux 4k projector with reliability issues. I read enough to keep me away from it.
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post #175 of 199 Old 01-09-2019, 09:55 AM
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Originally Posted by Alex solomon View Post
Read the same story on BestBuy and Amazon. Some folks stated that the issue started after owning the projector for few weeks while some reported experiencing the issue after a year or more of use. No rush for me to get a faux 4k projector with reliability issues. I read enough to keep me away from it.
The same bias will exist in all reviews, it is just human nature to do reviews when they have issues. People are just more likely to submit a 1 star review after 2 weeks when there is a problem than they are to do a 5 star review after 2 weeks when everything seems fine...

It is clearly a problem but it certainly isn't 50% of units.

My unit is at about 500hrs right now with another year on its warranty.

I would be more interested to figure out what is actually failing on the power boards.... I bet it is just a capacitor issue like most power board issues are.

-Rich

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post #176 of 199 Old 01-11-2019, 04:09 AM
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This is a really tough decision. The Epson 5040UB is now $2100 on Amazon.com. I'm struggling to pull the trigger knowing that it appears there will be a high probability of failure further down the road. Furthermore, my home theater won't be ready until March/April which means that I'm wasting 4 months of warranty time. Obviously, it will be purchased with an Amex which will provide a year extended warranty for a total of 3 years warranty, but I'm just weighing if this excellent price outweighs the high probability of potential problems. The first 5 most recent reviews complain of the power supply issues and the reviews are littered with the same comment. What's an alternative projector in the 2 to 3k range in USD? Thoughts?

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post #177 of 199 Old 01-11-2019, 06:16 AM
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This is a really tough decision. The Epson 5040UB is now $2100 on Amazon.com. I'm struggling to pull the trigger knowing that it appears there will be a high probability of failure further down the road. Furthermore, my home theater won't be ready until March/April which means that I'm wasting 4 months of warranty time. Obviously, it will be purchased with an Amex which will provide a year extended warranty for a total of 3 years warranty, but I'm just weighing if this excellent price outweighs the high probability of potential problems. The first 5 most recent reviews complain of the power supply issues and the reviews are littered with the same comment. What's an alternative projector in the 2 to 3k range in USD? Thoughts?
If you aren't ready for it for another three to four months I'd just wait and see if the its replacement is released. Many thought by the end of 2108 we'd see it. So maybe the first quarter of 2019.

Otherwise grab a 4010 on sale for 1799. Pocket the $500 or so and run that while the 4K native tech trickles down to a more affordable range and replace the unit at that time.
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post #178 of 199 Old 01-11-2019, 08:14 AM
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Is this a problem with the new 4010 and 4050?
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post #179 of 199 Old 01-13-2019, 07:54 AM
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Quote:
Originally Posted by skylolow View Post
If you aren't ready for it for another three to four months I'd just wait and see if the its replacement is released. Many thought by the end of 2108 we'd see it. So maybe the first quarter of 2019.

Otherwise grab a 4010 on sale for 1799. Pocket the $500 or so and run that while the 4K native tech trickles down to a more affordable range and replace the unit at that time.
So the 5050UB is being released soon that we all assume will have the power supply issue fixed? So that I guess will be $2700 when it's first released. And we don't really know if the power supply issue will be fixed do we? I guess I can wait to see what happens after the 5050 is released to the price of the 5040 and weigh my choices then.
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post #180 of 199 Old 01-13-2019, 11:50 AM
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Quote:
Originally Posted by bondslex View Post
Is this a problem with the new 4010 and 4050?
I haven't heard of any failures. It's a WAY more reliable choice imo.

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